Technology Innovation

Innovative development in business processes, advanced IT technology, latest high-end facility and assembling a bright team of elite minds brings concept to life as the first step creating a successful BPO and Outsourcing company. While finding creative and unique strategies as service provider, the ability to successfully execute this idea is what separates the dreamers, and risk takers, from the ones who sets themselves apart and stand out from the competitive global market. The rising offshore demands of business services consists of the world’s top Fortune companies.

To grasp how this profitable advantage works, is as simple as having the thought of why small-to-medium size businesses have been racing towards the finish line and avail off shoring services, or establishing a facility that fulfills client demands through cost efficient staffing solutions. Effective services that delivers quality results from the country’s most preferred Geographical location, together with its population of talent-filled nation and the world’s most proficient in English despite of having its own native language, Philippines still remains to be favorable hot spot, causing to be a driving factor for huge multinational corporations to invest and setup a BPO facility, while there’s just enough room to “cut in the line” gambling to mark its spot.

Evidently, international investors have accomplished its management through uncertain risks that are associated by extending its global reach for clients with strong demands staffing overseas through strategic staff recruitment. Doubts that stalls countless efforts that overcomes barriers – lack of manpower size, capital investment, social and political issues remains to be questionable sub-arguments buried behind the reality as to whom its actual success relies upon.. Proper business development through strategic management.

Finding the Right Candidate through Personality

 

 

 

Hiring the perfect team to increase a far greater chance of success.

 

There is nothing more important for businesses than hiring the right staff that will balance its workforce to develop skill set of teamwork. Employers consisting of unique members that makes up just the right mixture and balance of people working for them tends to have a team that works together and sort things out when issues comes along. However, the best person for the job does not always walk right through that office door and apply.

The first thing to look for when searching for a great employee is somebody with a personality that fits with your company culture. Most skills can be learned, but it is difficult to train people on their personalities. If you can find people who are fun, friendly, caring and love helping others, then you’re heading towards the right direction. This added advantage by choosing the right candidate with positive display of character is a plus to our hiring department.

In time, we’ve learned that personality is the key. It is not something that always comes out in interview naturally. Sometimes, you have to trust your personal judgement. If you have got a slightly introverted person with a great personality, use your experience to pull it out of them. It is easier with an extrovert, but be wary of people becoming overexcited in the pressure of interviews.

You can learn most jobs extremely quickly once you are thrown in the deep end. Within three months you can usually know the ins and outs of a role. If you are satisfied with the personality, then look at experience and expertise. Find people with transferable skills – you need team players who can pitch in and try their hand at all sorts of different jobs. While specialists are sometimes necessary, versatility should not be underestimated.

Some managers get hung up on qualifications. I only look at them after everything else. If somebody has five degrees and more A grades than you can fit on one side of paper, it doesn’t necessarily mean they are the right person for the job. Great grades count for nothing if they aren’t partnered with broad-ranging experience and a winning personality.

That doesn’t mean you can’t take risks when building your team. Don’t be afraid of hiring mavericks. Somebody who thinks a little differently can help to see problems as opportunities and inspire creative energy within a group. Some of the best people weave ever hired didn’t seem to fit in at first, but proved to be indispensable over time.

If you hire the wrong person at the top of a company, they can destroy it in no time at all. Promoting from within is generally a good idea as the employee who is promoted will be inspired by the new role, already know the business inside out, and have the trust and respect of their team.

Equally, bringing in fresh blood can reinvigorate a company. Major companies could attest, as well as small to mid-sized businesses all over the world, that non-experienced individuals have brought a lot of fresh ideas into their company, as well as experience of what the competition is doing well and what they are doing badly.

When companies go through growth spurts, they often hire in bulk and company culture can suffer. While it may seem a desperate rush to get somebody through the door to help carry the load, it is worth being patient to find the right person, rather than hurrying and unbalancing your team.

Importance of Geographic Location before Investing in Staff Outsourcing

 

 

Glancing Back at Cebu (Photo credit: Storm Crypt)

English: Cebu-City, Philippines; Developing Area near Cebu Business Park, April 2006 (Photo credit: Wikipedia)

Helpful Tips to have an Effective Time Management

Helpful Tips to have an Effective Time Management.

Helpful Tips to have an Effective Time Management

Time Management

 

How to finish off tasks in efficient ways starts with organizing your time.

 

Apply these life and time-saving tips that will place yourself in full control of your daily work routine and personal lifestyle!

 

Are you always on the go with little or no time to spare may not be a case of being overworked as much as a simple case of poor time management.

 

Are you always on the go with little or no time to spare just to take a look at yourself in the mirror? The earliest person to arrive at and the last one to leave from work ? Working even on weekends on a Saturday and compromising your family time during a Sunday? Perennially fatigued, harassed, and irritable? Time to slow down reassess and step back. And most likely its what your concerned family and friends have been telling you for quiet sometime now. In reality, it may not be a case of being overworked as much as a simple case of poor Time Management.

 

Make a list to prioritize and tackle important tasks before moving to the next one.

 

The first step you could do is start making an organized plan. Planning is the first key to set a strategy that enables you to acquire proper time management you lack to meet your deadlines. But don’t just make a great-looking plan, implement it with self-discipline and be responsible enough to stick to it! Be sure it’s a realistic one that provides and applies in every aspect for the usual interruptions, distractions and delays of your day-to-day routine. Take a holistic approach to planning the right time management guideline and believe you’re entitled to some personal time. Incorporate special moments for your family and friends, hobbies, exercises and outings to unwind and re-think rather than giving them whatever scraps of time are left. Leisure time is never wasted time, but precious personal space that allows you to put your life in perspective and recharge your mind to perform and do better at your work to deliver satisfactory performance that will reflect through results.

 

Planning is the key to start a proper time management to meet and accomplish your goals and tackle priorities!

 

Don’t try to be a perfectionist. Set goals to complete your projects within the time frame you planned on delivering. Wanting to do a great job is one thing; being obsessed about it to the point of going over the same details to revise your project again and again and missing your deadline is another. Inability to refuse more files, invitations and responsibilities is a major cause of work pileup and jeopardizes any carefully laid-out plans. Know your priorities. Make a list which to prioritize first and label them according to its importance and urgency. Tackle the most important on your list, and eventually move on to the next project and do the least priority items during spare time when your urgent tasks aren’t compromised and completed.

 

 

 

Control your time and set your goals to meet your agendas!

 

 

 

 

 

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5 Key Elements and Strategies you need to Understand with your Outbound Telemarketing Techniques

Your outbound telemarketing script should encompass several areas. Each one should be lead to the next stage. However, the perfect telemarketing script can start, and be complete, by understanding the five basic key techniques. Incorporate these elements into the script right away. If even one element is missing, then the whole script can be reworked through resilience, determination, dedication and hardwork.

1. Start right away with a question after another one… in order to get the prospect (the customer) to ask questions.

Ask questions that will spark ideas for the prospect to ask questions of you. When they ask questions, you have won the first key element. Why? Because you have captured interest and broken a barrier if the prospect is inquisitive. Second, because it provides you with opportunity to answer and provide information in your answer. Get them to talk, and get them to question you.

2. Differentiate and make your Call a Unique one from the rest.

You may feel unique, but only you feel that way. Your outbound telemarketing call is an expert call defined by nobody but yourself. So, differentiate. Prospects say “no” because they see no difference or value between yourself and others calls. Make your call different. Create this “difference statement” at the very beginning. There will be type of hesitation. Acknowledge the fact your call appears to be the same as everybody else’s. Always be prepared with rebuttals in every aspect imaginable. Customers will always be in doubt. If you sense that, before they say no or end the call, bring it up yourself. And use the next Key step #3.

3. Provide the prospect with a reason to act.

The perfect outbound telemarketing script encourages action. You would be surprised to learn that most outbound telemarketing scripts provide little or no reason for the prospect to act. They do not have a call to action in the beginning, middle or end. Indecision should never live with the telemarketing professional. So, blend clear benefit statements with even clearer want statements. These want statements are based on emotions. Paint the picture and the concept. Generate want feelings. Prospects become customers because they “want” to become customers. This want is their reason to act.

4. Introduce the purpose-process-payoff to the call in the early stages.

Every telemarketing script should have a purpose-process-payoff program attached. “The purpose of my call” or “the reason why I’m calling you” clearly states why your call is different and why it is beneficial for the prospect to listen. “The process is simple” defines what goes into the action sequences. Must the prospect say “Yes”. Must they fill out a form? “The payoff for you” presents the win-win for the prospect. How many prospects become customers without believing in their payoff? The answer is none. They may not believe in the payoff you feel they should believe in, but that is fine. As long as they see a payoff, then you have the perfect telemarketing script.

5. Remember, the prospect says “No” when they feel they will lose by saying “Yes”.

Virtually every outbound telephone script becomes a disaster when it does not take into account why the prospect says “No”. Traditionally, the outbound telemarketing professional views the “no” as a straight objection, and then attempts to uncover why the objection occurs. This is a recipe for disaster. The reason the prospect objects is because they feel they are going to lose. Plain and simple. That is your objection every time. So, address that feeling up-front, and build a script that drills deeper from there. When the prospect says “no”, the prospect is saying they have not heard enough to be convinced. A “YES”, to them, would be a tragedy. So, bring that up. Tell the prospect you sympathize, understand, can recognize their fears, even do not blame them. Then, take the telephone call to the next level. Don’t handle the objection. Handle the objection behind their feeling of loss.

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What is your Recruitment Hub? Social Media Networking or Job Posting Sites?

Talented people enables businesses to grow at its optimum rate. So what’s the best method to recruit skilled individuals?

Job postings, through the power of world wide web, are purposely designed and evolved to support both applicants seeking for jobs and client recruitment activity.

Human Resource Administrators and Recruitment Staff from various companies employing by the thousands in head count, have evolved as well to revise strategic hiring plans of luring in applicants. An unbiased opinion to those who does not have data to prove a point, can justify the difficulty to grasp a full understanding of how social media sites can be any better.

Some experts say it is only because Social Media sites have enough demographic information on subscribers to turn their members into commercial recruitment revenues. Without proper data for insightful statistics, it is is the most sensible reason to think that Facebook users are there for social reasons rather than anything to do with employment and less likely to respond to or even read an advertisement promoting an employer. Social Media has been, and still is, an amazing phenomena, that has deep social influences around  the way that we communicate and behave.

Despite of its strong influence, Facebook, Google+, Youtube and Twitter recruiters agree they were not meant initially to focus or act as a job advertisement sites. Although, one fact remains that several companies until the present time managing their employer brand on Sites meant for job seekers, have experienced tremendous growth and success for years, despite of its continuous efforts to avoid social media job advertising.

While, some businesses even considered by the public as corporate giants, have associated with popular Social Media networking sites as their primary hub for recruitment, the outcome from both client and applicant activity may testify its impact with satisfactory results, or the worst. Both applications may work depending upon a recruiters’ objective, but which is more effective in driving direct applications are determined based from the statistics and data that can provide insights into its behavior and what is working or not. Companies who have done plenty of research in years, and have relentlessly spent countless financial efforts to remain competitive have came up with the most advanced parsing technology in the world to place the candidates into order of suitability and then also offers a free behavioral assessment tool to cross reference with your cultural requirements, among many other cool tools that is integrated into their innovative systems.

However, traditional job boards are considered as a single-directional media with a primary goal that aims to focus on employer seekers, social media networking on the other hand are multi-directional on its audiences and its targets. Some professional networking sites such as LinkedIn have been effective to attract specific candidates, despite of it being non-recruitment focused.

Bottom line is, if you’re advertising and marketing is effective by targeting the right job section, groups where a pool of fresh graduates are seeking the right employer to advertise its job openings, it’s very certain one that the right one may just walk-in your office at any given time. And your company establishes an online presence, you send a positive message out to potential candidates that your company is connected and understands how to communicate with them. Being the employer of choice means candidates want to work for you and spread that message across social networks, magnifying your brand and message.

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Top 10 Qualities that Makes a Great Leader

Having a great idea, and assembling a team to bring that concept to life is the first step in creating a successful venture. While finding a new and unique idea is rare enough; the ability to successfully execute this idea is what separates the dreamers from the ones who sets themselves apart to become a true leader. However you see yourself, whatever your age may be, as soon as you make that exciting first hire, you have taken the first steps in becoming a powerful leader. When things gets more complicated, stress levels are at its highest, and the visions of instant success don’t happen like you thought in the first place, it’s easy to let those emotions get to you, and thereby your team. Take a breath, calm yourself down, and remind yourself of the leader you are and would like to become. Here are some of the key qualities that every good Team Leader should possess, and learn to emphasize the following traits.

1. HONESTY

Whatever ethical position you hold yourself to, don’t ever forget that you are responsible for a team of people, its important to raise the bar even higher. Your department and its employees are a reflection of yourself, and if you make honest and ethical behavior a key value, your team will follow suit.

2. DELEGATE

It is essential to finess your brand vision to create an organized and efficient team, but if you don’t learn to trust your team members with that vision, you might never progress to the next stage. Its important to remember that trusting your team with your idea is a sign of strength, not weakness. Delegating tasks to the appropriate departments is one of the most important skills you can develop as your department grows. The emails and tasks will begin to pile up, and the more you stretch yourself thin, the lower the quality of your work will become, and the less you will produce.

The key to delegation is identifying the strengths of your team, and capitalizing on them. Find out what each team member enjoys doing most. Chances are if they find that task more enjoyable, they will likely put more thought and effort behind it. This will not only prove to your team that you trust and believe in them, but will also free up your time to focus on the higher level tasks, that should not be delegated. It’s a fine balance, but one that will have a huge impact on the productivity of your department that reflects you.

3. COMMUNICATION

It’s clear in your mind to know what you want accomplished, but if you try to explain it to someone else and are met with a blank expression, you know there is a problem. If this has been your experience, then you may want to focus on honing your communication skills. Being able to clearly execute what you want done is extremely important. If you can’t relate your vision to your team, you won’t be working towards the same goal.

Training new members and creating a productive work environment all depend on healthy lines of communication. Whether that stems from an open door policy to your office, or making it a point to talk to your staff on a daily basis, making yourself available to discuss interoffice issues is vital. Your team will learn to trust and depend on you, and will be less hesitant to work harder.

4. FUN ENVIRONMENT

Morale is linked to productivity, and it’s your job as the team leader to instill a positive energy. That’s where your ideas, fun activities and sense of humor will finally pay off. Encourage your team to laugh at the mistakes instead of crying. If you are constantly learning to find the humor in the struggles, your work environment will become a happy and healthy space, where your employees look forward to working in, rather than dreading it.

5. CONFIDENCE

There may be days where the future of your department is worrisome and things aren’t going so well according to what was planned. This is true with any leaders, large or small departments, and the most important thing is not to panic. Part of your job as a leader is to put out fires and maintain the team morale. Keep up your confidence level, and assure everyone that setbacks are natural and the important thing is to focus on the larger goal. As the mentor, by staying calm and confident, you will help keep the team feeling the same. Remember, your team will take cues from you, so if you exude a level of calm damage control, your team will pick up on that feeling. The key objective is to keep everyone working and moving ahead despite of set backs.

6. COMMITMENT

If you expect your team to work hard, follow rules, consistent with productivity and produce quality content, you’re going to need to lead by example. There is no greater motivation than seeing the boss down in the trenches working alongside everyone else, showing that hard work is being done on every level. By proving your commitment to the brand and your role, you will not only earn the respect of your team, but will also instill that same hardworking energy among your staff. It’s important to show your commitment not only to the work at hand, but also to your promises.You want to create a reputation for not just working hard, but also be known as a fair leader. Once you have gained the respect of your team, they are more likely to deliver the peak amount of quality work possible.

7. POSITIVE ATTITUDE

You want to keep your team motivated towards the continued success of the company, and keep the energy levels up. Whether that means providing snacks, coffee, or even just an occasional relationship advice in the office, remember that everyone on your team is a person. Keep the office mood a fine balance between productivity and playfulness.

If your team is feeling happy and upbeat, chances are they won’t mind staying that extra hour to finish a report, or devoting their best with their job.

8. CREATIVITY

Some decisions will not come out as clear as we’d like them to be. You may be forced at times to deviate from your set course and make an on-the-fly decision. This is where your creativity will prove to be vital. It is during these critical situations that your team will look to you for guidance and you may be forced to make a quick decision. As a leader, its important to learn to think “Outside the Box” and to choose which of the choices is the best possible option. Don’t immediately choose the first or easiest route; sometimes its best to give these issues some thought, and even turn to your team for guidance. By utilizing all possible options before making a rash decision, you can typically reach the end conclusion you were aiming for, to become a great Team Leader!

9. INTUITION

When leading your team through uncharted waters, there is no guide or road map on what to do. Things could get uncertain with higher risk and higher pressure. That is where your natural intuition has to kick in. Guiding your team through the process of your day-to-day tasks can be honed down to a science. But when something unexpected occurs, or you are thrown into a new scenario, your team will look to you for guidance. Drawing on past experience is a good reflex, as is reaching out to your mentors for support. Eventually though, the tough decisions will be up to you to decide and you will need to depend on your gut instinct for answers. Learning to trust yourself is as important as your team learning to trust you.

10. INSPIRE

Developing a team often involves a bit of forecasting. Especially in the beginning stages, inspiring your team to see the vision of the successes to come is vital. Make your team feel invested in the accomplishments of the company. Being able to inspire your team is great for focusing on the future goals, but it is also important for the current issues. When you are all mired deep in work, morale is low, and energy levels are fading, recognize that everyone needs a break now and then. Acknowledge the work that everyone has dedicated and commend the team on each of their efforts. It is your job as a Leader to keep spirits up, and that begins with a pat on a shoulder that shows an appreciation for the hard work.

As a True Leader, you must:

S – Signify your

C – Commitments to

P – Portray true

I – Inspiration

Steps to Motivate Yourself to do Better

Motivate thyself!

Any type of worker, whether in an office or a construction firm, can use this step-by-step guide on how to get back up and maintain to stay active. Relieving your stress is just a matter of regaining an individuals enthusiasm and passion to motivate yourself.

STEPS

1. Think through a set of goals that sound like what you want, and try to be specific. The key to motivation remains setting goals, but you can’t just pick any goals.

2. Make it general. Let’s say you want a brand new car, are you really saying you want a new car, or maybe just a car you can stop worrying about? Getting yourself to a reliable car is a goal that is easier to achieve and accomplishes the need you had from the get go. This is not copping out–no one needs a brand new car.

3. Do this with all of the goals you have, do not simply pick ones that sound good like most people do like New Year’s resolutions. If goals you set for yourself make your life easier or more rewarding, they are probably the type you need to focus on but you have to stay focused and firm.

4. Cut pictures out of your dream house, car, gadgets, whatever you are aiming for, and put them up somewhere you can see them every day by your workstations or lockers. On the fridge door, or on the wall next to the computer. When you look say “That’s my car” or “That’s the new phone I will get no matter what”. Visualizing these items as yours will help keep you motivated.

5. Anyone who has had serious issues with motivation knows that someone telling you to “stay motivated” is a bit daft, since you weren’t in a motivated state to begin with, and as such, is hard to stay in. However anyone can get themselves motivated.

6. Make your goals in the very beginning small. If you write out a long list of things that are really valuable for you to do, and then you mess one up, you’re going back to starting at zero and you will likely feel pretty badly. Instead make a list for each day, and at first, only put down maybe 3 or 4 things, a set of activities that might take you 2 or 3 hours.

7. If you can do that, then a week later start adding things in about an hour at a time and build up. It’s like doing push ups in the military, the first day you get there and feel terrible because you can’t keep up with the physical training, but you build up to it. Goals and mental attitudes are the same way. You have to make it a series of small steps. Don’t set yourself up for failure by reaching too high at first. You can always reach higher the next week. There’s no limit here, so pace yourself.

8. Rely upon yourself for the motivation and the drive. Other people do not have and will never have the same vested interest in your success. Motivation and success is a function of habit. You must break your bad habit of procrastination, and replace it with one of good planning. The most successful people on earth aren’t always the brightest, or the best looking, but no matter what other talents or gifts they have, they have underpinning their self esteem a series of victories over tasks both large and small. This is how you learn anything in school, gain confidence dating, and everything else in life.

9. Don’t just think that you’re the best, challenge prove it to yourself! Your opinion matters the most in your own motivation, but you know when you’re pulling your own leg as to your accomplishments. It’s far easier to just start dealing with your responsibilities and knowing, with an incredibly strong epistemic justification (by which I mean, you KNOW this) that you can handle what comes up because you have before, than trying to know you can tackle it because you’re all warm and fuzzy inside. Warm and fuzzy accomplishes very little, but neither does beating yourself up.

10. Reward yourself when you complete a part of your task, your mind will recognise this and you will want to do whatever you did to give yourself a treat more. Now but that phone that you want or get the dream house you’ve always dreamed about.

Start the day with proper planning and stay focused with a goal that aims for the win!

Lastly, get back up if you fall. Start again. Start where you are comfortable. Getting back up to try again, no matter how small that task, goal, activity, errand, or whim; If you can complete it, you are already back on your way. Get up, don’t look back!

Manila and Cebu City, Philippines Ranks Top 10 from 100 Global Offshore Outsourcing Destinations

Manila and Cebu City, Philippines Ranks Top 10 from 100 Global Offshore Outsourcing Destinations.